How to Prove Value to Customers

Is your saas onboarding strategy leaving customer value on the table?

Saood Shah reveals how value audits can transform your customer success strategy. Learn how to boost retention, accelerate ARR growth, and create a seamless handoff from professional services to customer success. 

Click here to watch the interview on YouTube!

𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 

- Value Audits for SaaS success

- Customer retention strategies

- Aligning professional services with customer success 

𝐀𝐁𝐎𝐔𝐓 𝐎𝐔𝐑 𝐆𝐔𝐄𝐒𝐓

Saood Shah, SVP of Services at Monetate and founder of XnO Solutions.  Saood has had a long history of delivering Services success at prestigious names like Siebel, Computer Associates, Gainsight, and now Monetate.

🔗 You may connect with Saood via LinkedIn

𝐔𝐒𝐄𝐅𝐔𝐋 𝐋𝐈𝐍𝐊𝐒

📑 Read: Customer Lifetime Value and Client Retention

🎥 Watch: How to Score Customer Value

⏬ Download: Creating and Calculating Customer Value

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:

1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here

2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here

3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here

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Chapters

• 0:00 Intro
• 1:06 CS in Monetate
• 2:58 CS & Services Team Collaboration
• 6:48 Sales to CS Handoff
• 10:46 The Influence of Customer Success on PS KPIs
• 13:59 What Is A Value Audit?
• 18:15 Customer Feedback on Audits
• 20:05 Charging for Value Audits
• 21:04 Using a Customer Value Score
• 23:03 How to Measure Customer Value
• 27:51 7 Laws of Onboarding Framework
• 29:02 Challenges as VP of Services