Irit Eizips, Chief Customer Officer & CEO at CSM Practice, is a world-renowned expert in customer retention and upsell strategies.

She has been shaping Customer Success methodologies and has been nominated as a top Customer Success strategist and influencer, year after year since 2013.

Early 2021, Irit was named as one of the Top 100 Global Inspirational Leaders and Top 25 Customer Success Influencers. She was also recognized as one of the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020.

In 2002, Irit was named Top 50 Customer Success Strategists and Top 20 most CX women of Influence.

Irit frequently produces thought leadership on her YouTube channel (CSM Practice) and is often featured as a speaker at conferences and Customer Success publications.