CSM Practice - The Customer Success Podcast Podcast Artwork Image

CSM Practice - The Customer Success Podcast

Irit Eizips & CSM Practice

Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!

How to Scale Customer Services After a MERGER and ACQUISITIONNovember 24, 2023
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Unlocking the Secrets of Partner Success KPIsNovember 17, 2023
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Creating a Global-wide Partner Success ProgramNovember 14, 2023
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How to establish a Partner Success ProgramNovember 10, 2023
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When your Company moves From On Premise to SaaS – The Customer Success PlaybookNovember 03, 2023
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How to elevate your customer relationship strategy!October 27, 2023
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Forming an Award Winning 🏆 Customer Success team!October 20, 2023
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Setting up a CSM team for International RegionsOctober 06, 2023
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Winning The Customer Success Manager of the Year 🏆September 29, 2023
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From a Rookie CSM to an Award Winning CSM Director in less than 18 months!September 15, 2023
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The Difference Between QBR and EBRSeptember 01, 2023
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How to address UNETHICAL behavior in Customer SuccessAugust 18, 2023
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Making Your Product Roadmap Customer CentricAugust 11, 2023
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What Innovative Use of Technology landed Yair the CS Excellence Award in 2022August 04, 2023
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What it takes to become a Rising Star CSM finalistJuly 28, 2023
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The Rise and Evolution of CS OperationsJuly 21, 2023
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Defining an Effective Success Plan Strategy for CSMsJuly 14, 2023
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How To Drive Higher User Adoption Levels With Success PlansJuly 07, 2023
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This is how you should be ONBOARDING a NEW CSM (Customer Success Manager)!June 30, 2023
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Customer Success in SDK Software CompaniesJune 16, 2023
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Surprising Facts about Working With Companies in Latin AmericaJune 02, 2023
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Scaling CS operations with process improvement 📈May 26, 2023
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What is Customer Success like in BrazilMay 19, 2023
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What Service Packages look like when CHARGING for CSMay 12, 2023
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How To Handle SEVERE TECHNICAL ISSUESMay 05, 2023
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