CSM Practice - The Customer Success Podcast
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
Podcasting since 2022 • 118 episodes
CSM Practice - The Customer Success Podcast
Latest Episodes
Cutting Churn with QBRs and Renewals: A Small Team’s Big Win
Mary discusses how her small but mighty team of 4 CSMs leveraged QBRs (Quarterly Business Reviews) and automated renewals to significantly reduce churn and increase efficiency. Mary shares her team's journey of implementing a customer success p...
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Season 5
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Episode 3
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29:34
AI Is Changing Customer Success Forever
Is traditional customer feedback collection dead? Lihong Hicken introduces a groundbreaking AI survey tool that not only enhances customer experience but also provides real-time insights and upsell opportunities.Say goodbye to o...
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Season 5
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Episode 2
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31:19
Uplevel Your QBRs to Double Your Upsell Revenue
Are you maximizing the potential of your existing customer base, or are you still relying too heavily on new sales? In this interview, Stijn Smet shares actionable insights on how top-performing companies are using data-driven customer ...
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Season 5
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Episode 1
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35:18
Transform Customer Onboarding with These Practical Steps
Do your customers keep getting stuck in onboarding purgatory?After this session with Kristi Faltorusso, you will learn the key steps that will transform your onboarding experience. Whether you're struggling with long onboarding times or...
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Season 4
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Episode 26
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30:49
Implementing the “Experts Success” Strategy - Upsells & Retention
How can companies support and grow their small customers (SMBs) with limited resources?Discover how Maple’s innovative platform helps companies support their small customers (SMBs) without breaking the bank. In this episode, Irit and gu...
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Season 4
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Episode 25
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26:02