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CSM Practice - The Customer Success Podcast
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
Podcasting since 2022 • 134 episodes
CSM Practice - The Customer Success Podcast
Latest Episodes
How To Personalize The Onboarding Experience For Different Customer Segments
Struggling with customer onboarding? See how one company transformed its approach and achieved record-breaking success.In this interview on CSM Practice, Irit Eizips sits down with Raman Bindra, a three-time CS Creative Award winner and...
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Season 5
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Episode 19
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31:40
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How Emerson Increased Renewals with a ScaledCS engagement
Is digital customer success only for small clients? Think again!Irit Eizips sits down with Tiffany Morin, Director of Customer Success and Renewals at Emerson Test and Measurement, to uncover how her team successfully implemented digita...
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Season 5
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Episode 18
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35:34
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Data-Driven Strategies That Turn Chaos into Wins
Can data-driven strategies really transform customer success?In this interview of CSM Practice, Jen Jackson, a customer success leader with over 20 years of experience, uncovers how leveraging data can improve retention, reduce churn, a...
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Season 5
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Episode 17
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30:41
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Scalable Adoption Strategies to BOOST Customer Success in 2025
Are you struggling to get users to adopt your product’s features and drive real engagement?In this interview of CSM Practice, David Kahn from SAP, a seasoned expert with over 25 years of experience in transformation initiatives and prod...
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Season 5
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Episode 16
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40:33
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Building a Customer Success Team from Scratch!
Can you build a customer success team from scratch in just 12 months?In this interview of the CSM Practice Podcast, Irit Eizips and Mariana Nikolova reveal the secrets behind transforming a legacy tech organization by establishing a bes...
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Season 5
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Episode 15
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39:13
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