CSM Practice - The Customer Success Podcast
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
Podcasting since 2022 • 100 episodes
CSM Practice - The Customer Success Podcast
Latest Episodes
How Alex Turkovic Built a Digital Customer Success Team
How can businesses build and optimize customer success practices in the digital age? Alex Turkovic, Director of Global Customer Success at Flexera (formerly known as Snow Software), answers all of your questions about digital customer success i...
September 13, 2024
•
Season 4
•
Episode 11
•
28:35
Scaling CS: Boost Your Net Retention Rate from 100% to 120%
How can you increase your net retention rate by 20%? Discover insights from Johan Nilsson, CEO of a leading customer success platform. Explore the transformative approaches that propelled his company beyond the average retention rates, diving i...
September 06, 2024
•
Season 4
•
Episode 10
•
15:53
How to Become a Value-Driven CSM
Discover essential strategies for becoming a top-tier Customer Success Manager (CSM) with Ifat Lev! Learn how to define success criteria, align business objectives with customer goals, and implement value-driven CSM frameworks effectively.<...
August 31, 2024
•
Season 4
•
Episode 9
•
34:11
Why You Need to Implement a Customer Champion Program!!
Have you implemented a Customer Champion program yet? Andrea Galvez, VP of Client Success at Lionize, shares her expert insights on driving growth through enhanced client engagement with her Customer Champion program. In this must-watch...
August 23, 2024
•
Season 4
•
Episode 8
•
18:39
Achieving 120% NRR with the OGSMT Framework
Rachel Stanley from Banzai shares how her team achieved a remarkable 20% increase in Net Retention Rate (NRR) within one year. Learn about the powerful OGSMT framework and the strategic initiatives that drove this success. Perfect for customer ...
August 16, 2024
•
Season 4
•
Episode 7
•
34:17