CSM Practice - The Customer Success Podcast Podcast Artwork Image

CSM Practice - The Customer Success Podcast

Irit Eizips & CSM Practice

Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!

Why You Need NPS Surveys!April 19, 2024
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Increase NPS Score BY 125% - Digital Engagement Secrets You Must KnowApril 12, 2024
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Churn Prediction - The Consumption Based ModelApril 05, 2024
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How Data Insights Can Transform Customer Success to PerfectionMarch 29, 2024
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The vital role of CS Operations in proactive company transformationMarch 22, 2024
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The Ultimate Guide to Mitigate Customer ChurnMarch 15, 2024
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The Surprising Productivity Tips Every CSM Needs to KnowMarch 08, 2024
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The Ultimate Renewal Team Management GuideMarch 01, 2024
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Mastering Difficult Conversations: Secrets to Handling Tough CustomersFebruary 23, 2024
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Unlocking Customer Success: Strategies for Industry-based OrganizationsFebruary 16, 2024
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Boost Customer Engagement with this 8-step process!February 09, 2024
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The Ultimate Guide: Customer Success vs Customer SupportFebruary 02, 2024
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Next-Level Customer Support: How to Slash Tickets and Boost SatisfactionJanuary 26, 2024
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Strategies for Choosing the Right Customer Success MetricsJanuary 19, 2024
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Streamlining and Scaling Customer Success with Customer HubsJanuary 12, 2024
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Service Offer Creation and Go-To-Market Strategies for SuccessJanuary 05, 2024
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Proving the Value of Customer Success: An ROI ApproachDecember 29, 2023
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How to increase product adoption!December 22, 2023
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The Dos and Don'ts of Getting Customer FeedbackDecember 15, 2023
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From Good to Great: Elevating Your CSM Customer Conversations with AIDecember 08, 2023
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How to Deliver an Executive Business Review!December 01, 2023
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How to Scale Customer Services After a MERGER and ACQUISITIONNovember 24, 2023
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Unlocking the Secrets of Partner Success KPIsNovember 17, 2023
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Creating a Global-wide Partner Success ProgramNovember 14, 2023
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How to establish a Partner Success ProgramNovember 10, 2023
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