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CSM Practice - The Customer Success Podcast
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
Podcasting since 2022 • 130 episodes
CSM Practice - The Customer Success Podcast
Latest Episodes
Building a Customer Success Team from Scratch!
Can you build a customer success team from scratch in just 12 months?In this interview of the CSM Practice Podcast, Irit Eizips and Mariana Nikolova reveal the secrets behind transforming a legacy tech organization by establishing a bes...
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Season 5
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Episode 15
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39:13
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Why Giving Renewals to CSMs Works (and How It Can for You Too)
What if your csm team could achieve 100% renewal accuracy and eliminate surprise churn? Sounds impossible, right?Irit Eizips is joined by Ephrat Peled who shares her journey of transforming renewal processes to drive exceptional results...
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Season 5
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Episode 14
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33:17
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From Metrics to Meaning: How Data Stories Save Accounts
Are your traditional usage metrics failing to prove your product’s value? Creating data stories could save your accounts!In this interview, Robin Leathers shares her groundbreaking approach to leveraging usage data creatively. Learn how...
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Season 5
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Episode 13
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30:42
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Lessons from a Customer Success Professional for Higher CSAT
What’s the secret to a 33% CSAT boost?Irit Eizips sits down with Daniel Oberes, Head of Operations at Snappr, to uncover how he redefined their customer success strategy. With a proven track record of transforming businesses, Daniel sha...
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Season 5
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Episode 12
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26:00
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Building Success Plans Your Customers Can’t Live Without
What makes a success plan truly impactful? Jason Seals, a Director of Customer Success, uncovers the magic behind creating success plans that excite customers, drive value, and boost net retention rates. Learn how to move beyond ba...
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Season 5
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Episode 11
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36:54
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