AI Is Changing Customer Success Forever

Is traditional customer feedback collection dead?

Lihong Hicken introduces a groundbreaking AI survey tool that not only enhances customer experience but also provides real-time insights and upsell opportunities.

Say goodbye to outdated, long-form surveys and discover how AI can deliver dynamic, personalized feedback while driving strategic growth for your business.

Click here to watch the interview on YouTube!

𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒

- AI-powered surveys increase customer engagement by providing dynamic, personalized feedback in real-time, improving the overall customer experience.
- AI helps boost revenue by identifying upsell opportunities throughout the customer journey, not just at renewal times.
- AI-driven efficiency allows CS teams to focus on strategic initiatives, as the AI handles routine tasks like follow-ups and feedback analysis.

𝐀𝐁𝐎𝐔𝐓 𝐎𝐔𝐑 𝐆𝐔𝐄𝐒𝐓

Lihong Hicken, CEO of TheySaid, is a visionary leader known for creating new categories and leveraging technology, data, and experimentation to solve complex problems. With a focus on collaboration, clarity, and customer-centric innovation, she leads her team to rapid growth and mutual success.

🔗 You may connect with Lihong via LinkedIn

𝐔𝐒𝐄𝐅𝐔𝐋 𝐋𝐈𝐍𝐊𝐒

🎥 Watch: Why You Need NPS Surveys

🎥 Watch: Improve Customer Surveys!

⏬ Download: Customer Value Journey Map Template

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:

1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here

2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here

3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here

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Chapters

• 0:00 Intro
• 1:39 Why AI Surveys?
• 3:00 Types of AI Integrations
• 5:57 Real-Time AI Integrations
• 8:43 Continuous Collection of Feedback
• 11:05 AI Surveys in Customer Journey
• 14:02 AI Survey Use Cases
• 15:22 Training AI For Specific Needs
• 18:56 AI Automates Data Analysis
• 21:44 Enhancing CSM Efficiency
• 25:43 Solving Long-Tail Customer Engagement
• 27:11 Visionary Approach to Surveys