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CSM Practice - The Customer Success Podcast
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
CSM Practice - The Customer Success Podcast
Achieving a Net Positive Score with Google Forms
Did you know that you can boost your net retention rate using just a Google Form?
In this episode of the CSM Practice Podcast, Irit Eizips sits down with Sara Areco, Head of Customer Success at Antavo, to discuss a simple yet powerful strategy for achieving a net positive score. Discover how Sara's team tracks customer sentiment and feedback to drive significant improvements in customer satisfaction and advocacy.
Clcik here to watch the interview on YouTube!
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- Learn how to create a Net Positive Sentiment Score using Google Forms to systematically track and analyze customer feedback.
- Understand the importance of documenting customer interactions and sentiments.
- Explore the benefits of converting qualitative feedback into quantitative data.
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Sara is the Head of Customer Success at Antavo, sheβs one of the 25 most creative CS leaders in 2024 and also works as a Mentor for Women in Customer Success.
π You may connect with Sara via LinkedIn.
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π Read: Customer Lifetime Value and Client Retention - Whatβs the Connection?
π§ Listen: This Is Growth Podcast
π§ Listen: Women in CS Podcast
#CustomerSuccess #NetRetention #GoogleForms #CustomerExperience
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Whenever youβre ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach β Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community β Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy β If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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π Visit our Website - CSM Practice
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