.jpg)
CSM Practice - The Customer Success Podcast
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
CSM Practice - The Customer Success Podcast
Reduce Churn by 15% with This Simple Approach!
Dillon Young, founder and CEO of Lifetime Value Media, shares his secrets on how he turned around a company's retention rate from 83% to an astounding 98% in just one quarter!
Click here to watch the interview on YouTube.
ππππππππππ
- Learn the three-pronged strategy that skyrocketed retention rates by 15% in 90 days.
- Discover how creating detailed success plans and asking the right questions can ensure customer renewals.
- Find out how using a simple Salesforce field can provide deep insights into customer sentiment and drive proactive strategies.
πππππ πππ πππππ
Dillon is a career Customer Success professional, having done tours of duty in Technical Support, Training, and Implementations as well. He did Sales that one time, but doesn't like to talk about it. Since 2019, he has been a people leader in CS orgs for early stage technology companies, primarily in the financial and human resources spaces.
π You may connect with Dillon via LinkedIn: https://www.linkedin.com/in/dillonryoung/
ππππ
ππ πππππ
π Read: Customer Retention During a Slow Economy
β¬ Download: Level Up Your CS Strategy
#CustomerSuccess #RetentionRate #BusinessGrowth #SuccessMetrics
βΎοΈβ½οΈβΎοΈβ½οΈβΎοΈβ½οΈβΎοΈβ½οΈ
Whenever youβre ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach β Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community β Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy β If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
βΎοΈβ½οΈβΎοΈβ½οΈβΎοΈβ½οΈβΎοΈβ½οΈ
π Visit our Website - CSM Practice
π Sign up for our Newsletter
