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CSM Practice - The Customer Success Podcast
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
CSM Practice - The Customer Success Podcast
Why You Need to Implement a Customer Champion Program!!
Have you implemented a Customer Champion program yet?
Andrea Galvez, VP of Client Success at Lionize, shares her expert insights on driving growth through enhanced client engagement with her Customer Champion program. In this must-watch episode, Andrea discusses the pivotal role of engagement strategies, her innovative approaches to reducing churn, and how these efforts have propelled Lionize to new heights.
Click here to watch the video on YouTube!
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- Andrea unveils her blueprint for deepening client relationships and driving loyalty.
- Discover Andrea's tactics for keeping customer satisfaction high and churn rates low.
- Learn how Lionize leverages client feedback to refine and improve their offerings.
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Andrea Galvez is a revenue leader and currently VP of Client Success at Lionize.ai. Last year she received an honorable mention for 2023 Customer Success Leader of the Year at the Customer Success Excellence Awards (Americas). She has owned the entire post-sales journey, leading teams up to 35, and thrives in the chaos of early-stage startups.
π You may connect with Andrea via LinkedIn: https://www.linkedin.com/in/agalvez/
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π Read: Building a Proactive Data Driven Customer Success Engagement
https://www.csmpractice.com/building-a-proactive-data-driven-customer-success-engagement/
π₯ Watch: Boost Customer Engagement with This 8-Step Process!
https://youtu.be/wQ56OehMfC4
β¬ Download: 10 Rules to Building Trust with Clients
https://www.csmpractice.com/trusted-advisor-infographic
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Whenever youβre ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach β Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community β Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy β If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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