Gen AI in Action: Boosting Customer Support and Success Strategies

Discover the transformative power of AI tools in customer support with industry experts Irit Eizips and Boaz Arbel. Gain insights into how Gen AI enhances support services and drives proactive strategies for efficient and advanced support teams. Explore real-world examples showcasing AI's impact on response quality and streamlined processes.

Key Highlights:

• Learn how Gen AI revolutionizes customer support for proactive and efficient teams.
• Understand the role of AI in refining response quality and streamlining support processes.
• Gain insights into leveraging AI tools for sentiment automation and adapting to evolving customer preferences.

ABOUT THE GUEST

Boaz Arbel, is a CS executive, an Advisory Board member, and the founder and leader of the ICSEF, the Israeli Customer Success Executives Forum, and the Israeli CS Operations Management forum. In addition he is an Advisory Board Member at with, a coach for CS leaders, and a volunteer mentor at Scale-up Velocity.

🔗 You may connect with Boaz via LinkedIn

Watch the interview here!

#CustomerSupport #AIRevolution #ProactiveStrategies #DigitalTransformation

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Additional Resources:

📑 Read: How to Get Your CS Tech Stack in Order

🎥 Watch: Revolutionize Your Customer Success with Generative AI

⏬ Download: Customer Success Technology Stack

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:

1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here

2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here

3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here

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Chapters

• 0:00 Intro
• 2:25 Challenges
• 5:07 Customer Shift
• 8:55 Internal Changes
• 11:43 Perception Shift
• 13:48 Opportunity Recognition
• 16:15 Sentiment Automation
• 18:46 GenAI Use Cases
• 21:29 Knowledge Creation
• 27:17 Future GenAI