How Data Insights Can Transform Customer Success to Perfection

Dive into cutting-edge strategies for capturing and analyzing customer data that goes beyond mere collection. Join Irit Eizips with Irina Cismas, Head of Marketing at Custify, as they explore cutting-edge strategies for leveraging data in customer success.We will unveil the key framework that transforms CX into a potent formula for growth. 

Key Takeaways:

• Transformative Formula: CS = Customer Experience x Customer Outcomes.
• Addressing Sub-100% Net Retention: Insights and actionable remedies.
• Crafting Exceptional Experiences: Strategies for advocacy and strong relationships.

Discover how data categories remain consistent, while KPIs may vary in high-touch or digital-touch approaches. From product adoption to customer health, demystify the art of data-driven customer success in this engaging podcast episode.

Watch the full episode here: https://youtu.be/wZBlUhm9i5s

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Additional Resources:

🎥 Video: Customer Success – DATA, METRICS, and KPIs
https://youtu.be/GwKZfwwTaH4

🎥 Video: Defining the Customer’s Desired Outcome Using CUSTOMER DATA
https://youtu.be/QNUtwWoybAk

🎥 Video: Using Customer Data to Drive Account Segmentation
https://youtu.be/IsZZgjV1wto

📑 Blog: Building a Proactive Data-Driven Customer Success Engagement
https://bit.ly/423Pyfn

📑 Blog: Expansion Selling: A Proactive Data-Driven Strategy Framework
https://bit.ly/3SJTxuz

⏬ Download: How to Turn Customer Data into Outcomes
https://bit.ly/3SuJKau

⏬ Download Infographics: Customer Metrics when Usage Data Doesn’t Exist [Infographic]
https://bit.ly/3tRJTwr

👉🏻 Whenever you’re ready...If you're an 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘊𝘚𝘔 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦, there are 3 powerful ways I can help you fast-track success while avoiding common pitfalls:

1️⃣ 𝙎𝙩𝙚𝙖𝙡 𝙈𝙮 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙘𝙘𝙚𝙨𝙨 𝙆𝙋𝙄 𝘾𝙝𝙚𝙖𝙩𝙨𝙝𝙚𝙚𝙩
Track key KPIs to boost CSM performance. Grab my cheatsheet to focus on metrics that matter—scale smarter & grow revenue. Click here to download.

2️⃣ 𝙅𝙤𝙞𝙣 11,000+ 𝘽2𝘽 𝙀𝙭𝙚𝙘𝙪𝙩𝙞𝙫𝙚𝙨 𝙖𝙣𝙙 𝙇𝙚𝙖𝙙𝙚𝙧𝙨
I share strategic insights & practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Don’t navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies & driving serious impact. Click here to join.

3️⃣ 𝘽𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙤𝙧 𝙇𝙚𝙖𝙙𝙞𝙣𝙜 𝙖 𝘾𝙎𝙈 𝙏𝙚𝙖𝙢 𝙛𝙤𝙧 𝙩𝙝𝙚 𝙁𝙞𝙧𝙨𝙩 𝙏𝙞𝙢𝙚?
Building a CS practice for the first time doesn’t have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives build a proactive, high-performing CS team—without the guesswork & costly missteps of figuring it out alone. Learn more.

📌 Visit our Website - CSM Practice

Chapters

• 0:00 Intro
• 1:54 Frameworks & Importance
• 4:12 Relevant Capture
• 6:54 Tracking Choices
• 10:31 Data's Role
• 14:53 Strategy Link
• 20:39 Value & Score
• 24:09 Strategy & Data
• 35:03 Ownership Query
• 38:21 Task Distribution