Boost Customer Engagement with this 8-step process!

Unlock the secrets to business growth and customer retention in this enlightening podcast featuring Mohammed Alqaq, Customer Success Manager at Crucial Solutions & Services (CSS). Join us as we delve into the intricacies of customer engagement and unveil the power of a well-crafted Customer Strategic Engagement Plan.

Key Highlights:

• Tailoring to Diverse Needs: Discover the significance of a comprehensive plan that caters to both high-touch customers and strategic accounts.
• Change Leadership Essentials: Explore the critical role of effective change leadership in customer engagement, leveraging John Kotter's eight-step plan. From creating urgency to sustaining change, we break down the essential elements.
• Success Plays in Action: Learn the art of identifying the right success plays to construct an engagement plan that truly aligns with customer needs. 
• Measuring Impact: Understand the importance of measuring the success of your engagement plan. We discuss the metrics and frameworks necessary to gauge the impact and refine your strategies for continuous improvement.
• Framework for Growth: Explore how companies can elevate satisfaction, foster loyalty, and propel growth by establishing a robust framework for customer engagement.

Join us for a deep dive into the world of customer engagement, where insights and practical strategies converge to pave the way for long-term success.

Watch the full episode here: https://youtu.be/wQ56OehMfC4

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Additional Resources:

📖 Read: Leading Change, With a New Preface by the Author 
https://bit.ly/3S0le0S

⏬ Download: Customer Strategic Engagement Plan Template
https://bit.ly/47yrDWM

📑 Read: Building a Proactive Data-Driven Customer Success Engagement
https://bit.ly/423Pyfn

🎥 Watch: Defining an Effective Success Plan Strategy for CSMs
https://youtu.be/4jZgcAFP9HE

🎥 Watch: How to create SUCCESS PLANS

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Chapters

• 0:00 Intro
• 2:33 Customer Strategic Engagement Plan
• 4:57 Engagement Plan Usage
• 9:24 Create Sense of Urgency
• 11:24 Success Plays
• 13:53 Outcomes
• 17:02 Outcomes Example
• 22:06 Outcome Status
• 31:05 Implementation
• 32:33 Institute Change
• 34:53 Implementation of Framework