CSM Practice - The Customer Success Podcast
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
CSM Practice - The Customer Success Podcast
CS Ladies - An Online Community For Women by Women
This podcast episode introduces 'CS Ladies,' an online community dedicated to empowering women working in the field of Customer Success.
The community was co-founded by Diana Rubine, Founding Member & Initiator of CS Ladies, and other powerful women in Customer Success.
This video is not only about Diana’s career journey, but also about how she co-founded ‘CS Ladies’. It is also about what life taught her and that to have a thriving business career:
◾️ CS Ladies need to come together and form alliances where they can support each other as they strive for women empowerment in the field of Customer Success and compete with the male-dominated industry.
◾️ To become more established, women in CS must stand firm and express themselves fearlessly and offer their opinions whenever they have the chance to, and thus help cement their positions.
◾️ Sharing experiences among themselves encourages women that their problems are not unique to them, but are similar to those of other successful women.
◾️ Women in CS should share their knowledge and personal experiences to help develop an identity of tough and resilient individuals who can face any challenge.
◾️ Combatting negative thoughts and self-doubt in the market to enhance the success and development of CS Ladies.
◾️ The cohesion and togetherness of women in the industry make them a formidable force.
Listen to the full episode now!
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Additional Resources
🎥 Watch: Tips: Building an ONLINE COMMUNITY
https://bit.ly/3OBuhSG
🎥 Watch: How should you build a customer COMMUNITY
https://bit.ly/3HJ0jcV
🔗 CS LADIES LinkedIn Page
https://bit.ly/3y9Ii4m
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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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