Want to be CUSTOMER-CENTRIC?

In this podcast episode, Jason Noble, VP Global Customer Success at Vinli, shares his expertise on how organizations can become more customer-centric and ensure that clients are always a top priority in all company processes, operations, philosophy, and mission.

Jason explains the importance of a customer-centric strategy in creating a positive customer experience for optimal customer satisfaction. He also addresses common questions such as:

What customer centricity is?
What are the typical issues non-customer-centric companies face, and
How to overcome the challenges in implementing a customer-centricity strategy.

If you're wondering how your organization can become more customer-centric, this episode is a must-lisen. Learn from Jason's experience and expertise in moving companies towards a customer-centric approach.

Don't miss out on the valuable insights and tips shared in this episode!

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Additional Resources

⏬ Infographic: 8 Key Steps in Becoming a Customer-Centric Organization
https://bit.ly/49wOiEA

📑 Blog: Becoming a Customer-Centric Organization
https://bit.ly/3SYuEu8

🎥 Video: How to Be a Customer-Centric Organization
http://bitly.ws/cUAA

🎥 Video: Becoming a customer-centric organization: The roadmap [Webinar]
http://bitly.ws/cUB8

🎙 Podcast:  The Jasons Take on... Designing & Implementing Customer Success Strategies In Complex Organizations featuring Irit Eizips:
https://bit.ly/3LsRchv

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:

1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here

2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here

3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here

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Chapters

• 0:00 Intro
• 2:22 About Jason
• 3:05 Customer-Centricity
• 4:02 Importance
• 4:39 Definition
• 5:43 Symptoms
• 7:11 Is it a Must?
• 9:08 Tactical Advice
• 13:12 Timeline
• 15:13 Key Players
• 16:49 Metrics