Want to be CUSTOMER-CENTRIC?

In this podcast episode, Jason Noble, VP Global Customer Success at Vinli, shares his expertise on how organizations can become more customer-centric and ensure that clients are always a top priority in all company processes, operations, philosophy, and mission.

Jason explains the importance of a customer-centric strategy in creating a positive customer experience for optimal customer satisfaction. He also addresses common questions such as:

What customer centricity is?
What are the typical issues non-customer-centric companies face, and
How to overcome the challenges in implementing a customer-centricity strategy.

If you're wondering how your organization can become more customer-centric, this episode is a must-lisen. Learn from Jason's experience and expertise in moving companies towards a customer-centric approach.

Don't miss out on the valuable insights and tips shared in this episode!

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Additional Resources

⏬ Infographic: 8 Key Steps in Becoming a Customer-Centric Organization
https://bit.ly/49wOiEA

📑 Blog: Becoming a Customer-Centric Organization
https://bit.ly/3SYuEu8

🎥 Video: How to Be a Customer-Centric Organization
http://bitly.ws/cUAA

🎥 Video: Becoming a customer-centric organization: The roadmap [Webinar]
http://bitly.ws/cUB8

🎙 Podcast:  The Jasons Take on... Designing & Implementing Customer Success Strategies In Complex Organizations featuring Irit Eizips:
https://bit.ly/3LsRchv

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Chapters

• 0:00 Intro
• 3:56 About Jason
• 4:39 Customer-Centricity
• 5:36 Importance
• 6:13 Definition
• 7:17 Symptoms
• 8:45 Is it a Must?
• 10:42 Tactical Advice
• 14:46 Timeline
• 16:47 Key Players
• 18:23 Metrics