CSM Practice - The Customer Success Podcast
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
CSM Practice - The Customer Success Podcast
What SALES SKILLS Are Relevant For Customer Success
In this podcast episode, Richard Harris shares some valuable insights on the essential sales skills that can help boost the success of customer success teams.
As a customer success manager, it's crucial to have a solid understanding of these skills to ensure your team's effectiveness in driving customer satisfaction and loyalty.
During this session, you'll learn:
- How sales skills can be applied to customer success
- What sales skills are relevant to customer success managers
- When would be the best time to have sales training for your customer success team
So, if you're looking to enhance your customer success skills and take your team's performance to the next level, this episode is a must-listen.
Tune in to the full episode and discover the secrets to delivering exceptional customer experiences through the power of sales skills.
◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️
Additional Resources:
📑 Blog: Importance of Customer Communication for Customer Success
https://bit.ly/3HAtU9h
📑 Blog: Expansion Selling: A Proactive Data-Driven Strategy Framework
https://bit.ly/3SJTxuz
🎥 Video: Who should own the Renewals and Upsells? Sales or Customer Success?
http://bitly.ws/cUAm
🎥 Video: SALES vs. CUSTOMER SUCCESS — Account Ownership
http://bitly.ws/cUAL
🎥 Video: Increasing UPSELL Revenues with CUSTOMER INTELLIGENCE Tools
https://bit.ly/3E9Y4hd
🎙 Podcast: The Surf and Sales: Modern Customer Success with Irit Eizips
https://bit.ly/3kt04rR
◾️◽️◾️◽️◾️◽️◾️◽️
Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
◾️◽️◾️◽️◾️◽️◾️◽️
📌 Visit our Website - CSM Practice
📌 Sign up for our Newsletter
