From RETAIL to CUSTOMER SUCCESS: Career Change

With an impressive background in luxury and heritage retail, Jennifer Yoder decided to transition into the world of software as a Customer Success Manager at Crave Retail.  There is so much to learn from her insights about retail and Customer Success. 

In this podcast episode, Jennifer explains how Customer Success is manifested in retail and how these practices can be applied to a SaaS or a software company.

According to Jennifer, Customer Success exists in retail and emphasizes that  SaaS companies can  leverage the soft skills gained from luxury retail.  

Watch this episode, Irit asks Jennifer about:

• Transferable skills, experience, and methodologies  
• How much information is needed about the client, and how to acquire it
• The importance of cross-functionally in these environments
• Courses, tools and other resources that will come in handy

This episode is a comprehensive resource for retail professionals looking to transition into Customer Success.

Listen to the full podcast episode now!

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Additional Resources:

📑 Blog:  Customer Success Career Development:
https://bit.ly/3OZzHcA

🎥 Video: Steps in Hiring the Right CSM (Customer Success Manager)
https://youtu.be/yvkihrENs28

🎥 Video: Hiring a First-Time Customer Success Manager
https://youtu.be/-dOY0FYqjpY

🎥 Video: 2021 Customer Success Manager Salary Trends
https://youtu.be/6mtxTuDGfNE

⏬ Download this Infographic: Four Key CSM Role Profiles you want to hire for!
https://bit.ly/4bUoxjc

⏬ Infographic: The 10 Skills of Highly Effective CSMs
https://bit.ly/4bWyWLe

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:

1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here

2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here

3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here

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Chapters

• 0:00 Intro
• 1:51 Customer Success In Retail
• 2:48 Transferable Skills
• 3:54 Retail Experience
• 5:10 Success Methodologies
• 6:27 Customer Experience
• 8:08 Customer Data
• 9:00 Customer Success
• 10:24 Transition to CS
• 11:52 Resources & Communities
• 13:24 Helpful Tools
• 15:28 Book & Other Recommendation