Top 10 CSM Skills Hiring Managers Look For

When seeking employment as a Customer Success Manager (CSM), it's important to possess a specific set of skills that would enable one to excel in the role. Hiring Managers typically look for candidates who display these skills.

During this podcast episode, the CEO & Founder of Mind Data, Sean Ruane highlighted several key skills as being critical for CSMs.

Effective communication is a major skill that CSMs must possess to succeed.

Another skill that would impress the  hiring manager is authenticity. Authenticity is more than just honesty. It is about being real and being your true self and is.

Next essential skill for a CSM is proactivity since they have to look at the wider picture and beyond that.

Also, crucial on the part of a CSM are high levels of curiosity, adaptability, organization, and readiness for changes in customer priorities.

Additionally, CSMs must be able to identify trends and outliers, hence the need for the ability to analyze data.

So, if you're considering a career in Customer Success, it's essential to possess these skills and be able to employ all these skills simultaneously because these are the skills that employers are looking for in potential candidates.

Listen to the full episode now!

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Additional Resources:

📑 Read: Customer Success Career Development
https://bit.ly/3LGqRff

📑 Read: 3 Interview Tips for Hiring Customer Success Managers
https://bit.ly/3M1QpDQ

🎥 Watch: HIRING a FIRST-TIME Customer Success Manager (CSM)
https://bit.ly/3tM4v6e

🎥 Watch: Four Key CSM Role Profiles you want to hire for!
https://bit.ly/3z8SICj

🎥 Watch: INTERVIEW QUESTIONS To Ask CSMs When Hiring
https://bit.ly/3O5RAUH

🎥 Watch: Hiring the right customer success managers
https://bit.ly/38SJLSV

🎥 Watch: Developing A CUSTOMER JOURNEY MAP For Customer Success
https://bit.ly/3tNaJma

⏬ Infographic: Customer Success Manager Top 10 Skills
https://bit.ly/49UTUZe

⏬  Infographic: 2022 Global Customer Success Manager Salary Trends

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:

1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here

2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here

3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here

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Chapters

• 0:00 Intro
• 2:46 Top 10 Skills
• 3:58 Communication
• 5:33 Authenticity
• 7:41 Emotional Intelligence
• 10:00 Proactivity
• 12:17 Data Analysis
• 15:03 Organization
• 17:47 Specific Skills