CSM Practice - The Customer Success Podcast
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
CSM Practice - The Customer Success Podcast
CAREER CHANGE: From Non Profit to Customer Success
Switching from a non-profit job to an entirely different industry can be a daunting task, but Liron Kreitman, the Senior Client Success Manager at Abrigo, has successfully made the transition.
Liron's journey from a fundraising director in the non-profit sector to her current role as a Customer Success Manager at a software company is inspiring. She delves into the challenges she faced when making the transition, including learning a new industry, adapting to new work processes and systems, and building new relationships with customers.
In this podcast episode, Liron shares her personal experience and insights on what to consider when moving to a customer success role. She also shares some tips for individuals looking to transition into a new industry and how to make that career switch successful.
This episode discussed the following highlights:
- Critical skills and experience required to succeed
- Some insights into the customer success role
- Key factors one should consider before deciding to take the plunge
- Some Tips when making the career move
- Challenges that new customer success managers may face when entering the industry
- Strategies for overcoming these challenges
In summary, this podcast provides a wealth of information and practical tips for those looking to transition into customer success. Liron's personal experience, insights, and recommendations will serve as a guide to help individuals successfully navigate the challenges of making a career transition.
Listen to the full episode now!
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Additional Resources:
📑 Blog: 3 Interview Tips for Hiring Customer Success Managers
https://bit.ly/3uSkSBP
🎥 Video: Time for Career Change? How to transition from Account Manager to Customer Success Manager!
https://youtu.be/EMUQdv5-d6U
🎥 Video: Hiring Hacks: How to better evaluate your candidates for a Customer Success Manager position
https://youtu.be/yvkihrENs28
🎥 Video: Hiring a First-Time Customer Success Manager
https://youtu.be/-dOY0FYqjpY
⏬ Infographic: Four Key CSM Role Profiles you want to hire for!
https://bit.ly/3wBN4JE
⏬ Infographic: The 10 Skills of Highly Effective CSMs
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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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