CSM Practice - The Customer Success Podcast
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
CSM Practice - The Customer Success Podcast
Winning The Customer Success Manager of the Year ๐
In this podcast episode, we explore the world of Customer Success Management with Gurprem Sagoo, who was honored as the Customer Success Manager of the Year at the 2022 EMEA Customer Success Excellence Awards in London. With over 8 years of experience in the SaaS industry as a Customer Success Manager at Planhat, Gurprem shares his journey and insights into achieving this prestigious recognition.
Join us as she delves into the story behind Gurprem's success and the challenges he faced along the way. The conversation covers a range of topics, including:
- The role of Gurprem's family background in shaping his career as a CSM.
- Cultivating an award-winning mindset in the field of Customer Success.
- The art of negotiation in customer success management.
- Going above and beyond the call of duty with award-winning initiatives:
- Initiatives benefiting the internal team.
- Initiatives aimed at enhancing the customer experience.
- Initiatives that contribute to the wider Customer Success Community.
- Real-life use cases and customer success stories that inspire.
- The importance of actively participating in and contributing to the Customer Success community.
- Practical recommendations for newcomers to the world of Customer Success Management.
Tune in to gain valuable insights from an award-winning CSM, Gurprem Sagoo, and discover the path to excellence in the field of Customer Success.
Watch the full video on YouTube: https://youtu.be/W_jYST0Re0k
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Additional Resources:
๐Blog: Mitigating churn by integrating Planhat with Salesforce
https://bit.ly/4318ImM
โฌ Infographic: 2022 Global Customer Success Manager Salary Trends
https://bit.ly/42Zlthw
โฌ Infographic: Four Key CSM Role Profiles you want to hire for!
https://bit.ly/49xz4za
๐ฅ Video: 2021 HIGH PERFORMING Customer Success Teams
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