CSM Practice - The Customer Success Podcast

From a Rookie CSM to an Award Winning CSM Director in less than 18 months!

September 15, 2023 Irit Eizips & CSM Practice Season 2 Episode 32
CSM Practice - The Customer Success Podcast
From a Rookie CSM to an Award Winning CSM Director in less than 18 months!
Show Notes

Join Melisaan Foster, the winner of the Customer Success Rising Star category in the 2022 EMEA CS Excellence Awards, as she sits down with host Irit Eizips to share her remarkable award-winning journey at WorkBuzz.

Get ready to uncover:

Strategies that propelled Melisaan Foster to victory
Career insights, from highs to lows, that shaped her path
The key factors that led to her prestigious award

From CS newcomer to triumphing in the Rising Star category at the EMEA CS Excellence Awards, Melisaan Foster has a wealth of wisdom to impart. Just two years ago, she was navigating uncharted CS territory; now, she's an award-winning trailblazer.

Tune in for a dynamic conversation that offers a glimpse into the extraordinary journey of this true winner — a journey from ground zero to hero. Her story proves that if she can achieve it, you can too!

In this episode, Melisaan delves into:

  • Transitioning from internal communications to the CS domain
  • Practical steps for establishing a robust customer success program
  • Overcoming initial challenges during the crucial first 3 months
  • Navigating team growth throughout the transition and roadmap implementation
  • Company milestones achieved during Melisaan’s impactful 18-month tenure
  • Strategies for refreshing and enhancing customer journeys continuously
  • AHA Moments that revolutionized her decision-making prowess
  • Feedback and transformative customer impact following new model implementation
  • Unveiling her effective Tech Stack and the journey of its discovery
  • Crafting a tailor-made VoC (Voice of Customer) and community system
  • Valuable recommendations for success metrics that resonate with the audience

Join us on this insightful podcast episode to learn, be inspired, and adopt winning strategies from Melisaan Foster's incredible journey. Your journey from aspiration to achievement starts here.


Additional Resources

🎥 Watch: Proving the VALUE of Your CUSTOMER SUCCESS Team

🎥 Watch: 2021 HIGH PERFORMING Customer Success Teams

🎥 Watch: How should you build a customer COMMUNITY

🎥 Watch: CS Ladies – An Online Community For Women by Women

🎥 Video: B


Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:

1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here

2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here

3. Connect with Us on LinkedIn for Growth — Looking to elevate your Customer Success? Connect with us on LinkedIn for engaging discussions and insights. Follow our page and reach out directly to start a conversation about your business needs. We're here to guide you toward success. Connect on LinkedIn


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