Making Your Product Roadmap Customer Centric

Join us for an enlightening podcast discussion as we explore the path to achieving superior customer success through product-centricity. Are you wondering how to align customer success with your products and create a customer-driven, customer-oriented, and customer-focused approach? Can customer centricity truly be accomplished without causing disruption for your development and sales teams?

In this episode, we engage in a thought-provoking conversation with Alex Farmer, Founder of Customer Success Excellence - The Customer Success Awards. Alex recently developed a groundbreaking framework that offers a roadmap for businesses to achieve customer-focused products. By adopting a customer-centric approach, he successfully aligned customer success with the product lifecycle.

During the discussion, we'll explore the following key topics:

• A brief introduction to the framework - Optimizing product roadmap lifecycle with Customer Success.
• The driving force behind Alex Farmer's creation of a customer-centric product roadmap.
• Identifying and overcoming roadblocks and challenges in implementing this innovative framework.
• Strategies for removing friction in the customer journey to enhance overall success.
• Understanding the rationale behind giving 50% share to Quarterly Roadmap Prioritization.
• The significance of Monthly Enhancements Request Review and why all bugs aren't treated equally.
• Step-by-step guidance on how to effectively implement Alex's customer-centric framework, involving engaging the product team, leveraging the arena, and sharing data insights.

Don't miss this compelling episode, where we delve into the realm of customer centricity in a product life cycle and seek answers to the most pressing questions from an industry expert. Plus, stay tuned for a critique of the framework on LinkedIn, offering additional insights and perspectives!

Watch the full video on YouTube: https://youtu.be/Nk7gwqvsdpA

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Additional Resources

⏬ Download Alex Farmer's Slides: Optimizing Product Roadmap Lifecycle with Customer Success
https://www.csmpractice.com/product-roadmap-lifecycle

🎥 Video: Want to be CUSTOMER-CENTRIC?
https://bit.ly/3cmfDk0

🎥 Video: How to Be a Customer-Centric Organization
http://bitly.ws/cUAA

🎥 Video: ROADMAP To Becom

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:

1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here

2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here

3. Connect with Us on LinkedIn for Growth — Looking to elevate your Customer Success? Connect with us on LinkedIn for engaging discussions and insights. Follow our page and reach out directly to start a conversation about your business needs. We're here to guide you toward success. Connect on LinkedIn

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