
CSM Practice - The Customer Success Podcast
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
CSM Practice - The Customer Success Podcast
Making Your Product Roadmap Customer Centric
In this episode, we engage in a thought-provoking conversation with Alex Farmer, Founder of Customer Success Excellence - The Customer Success Awards. Alex recently developed a groundbreaking framework that offers a roadmap for businesses to achieve customer-focused products. By adopting a customer-centric approach, he successfully aligned customer success with the product lifecycle.
During the discussion, we'll explore the following key topics:
- A brief introduction to the framework - Optimizing product roadmap lifecycle with Customer Success.
- The driving force behind Alex Farmer's creation of a customer-centric product roadmap.
- Identifying and overcoming roadblocks and challenges in implementing this innovative framework.
- Strategies for removing friction in the customer journey to enhance overall success.
- Understanding the rationale behind giving 50% share to Quarterly Roadmap Prioritization.
- The significance of Monthly Enhancements Request Review and why all bugs aren't treated equally.
- Step-by-step guidance on how to effectively implement Alex's customer-centric framework, involving engaging the product team, leveraging the arena, and sharing data insights.
Don't miss this compelling episode, where we delve into the realm of customer centricity in a product life cycle and seek answers to the most pressing questions from an industry expert. Plus, stay tuned for a critique of the framework on LinkedIn, offering additional insights and perspectives!
Watch the full video on YouTube: https://youtu.be/Nk7gwqvsdpA
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Additional Resources:
⏬ Download Alex Farmer's Slides: Optimizing Product Roadmap Lifecycle with Customer Success
https://bit.ly/3UYXnBG
🎥 Video: Want to be CUSTOMER-CENTRIC?
https://bit.ly/3cmfDk0
🎥 Video: How to Be a Customer-Centric Organization
http://bitly.ws/cUAA
🎥 Video: ROADMAP To Becoming a CUSTOMER-CENTRIC Organization
http://bit
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