CSM Practice - The Customer Success Podcast

How To Drive Higher User Adoption Levels With Success Plans

July 07, 2023 Irit Eizips & CSM Practice Season 2 Episode 24
CSM Practice - The Customer Success Podcast
How To Drive Higher User Adoption Levels With Success Plans
Show Notes Chapter Markers

In this episode, we delve into the fascinating world of user adoption with our special guest, Jason Whitehead, Co-Founder at Success Chain. Jason's vast experience in user adoption plans makes him the perfect match for our discussion on the application and significance of user adoption for any company.

Join us as we explore the realm of user adoption successes, facilitation techniques, expectations, and potential improvements. One particularly intriguing aspect we touch upon is the crucial relationship between Customer Success Managers (CSMs) and the user adoption plan. Discover the interesting role CSMs play in facilitating customer success and satisfaction.

During our interview, Jason covers a wide range of topics related to user adoption:

  • User Adoption Responsibility: We explore who is responsible for adoption and how customers can benefit from the company. We also discuss the desired level of customer control in the adoption process.
  • Factors Affecting Buyer User Adoption Responsibility: We examine the role of vendors in assisting buyers, the impact of implementation costs, and the achievements associated with successful adoption.
  • User Adoption Strategy: Discover effective methods, methodologies, responsibilities, and success criteria for increasing user adoption.
  • Expectations of Implementing User Adoption Strategies: We investigate buyer expectations regarding leveraging software user adoption for business progress and the impact of a well-executed adoption plan on overall business outcomes.
  • User Adoption Analysis: Understand the importance of timing and frequency in analyzing user adoption within a company.
  • Recommended Tools for User Adoption: Explore the benefits of using videos and project plans to drive user adoption and support successful software adoption for buyers.

Tune in to this enlightening episode to gain valuable insights into the world of user adoption and its significance in today's business landscape.


Additional Resources

🎥 Watch: User Adoption Strategies & Tactical Advice for Customer Success 

🎥 Watch: How to Ensure Success and Avoid Churns Through User Adoption

🎥 Watch: USER ADOPTION Research Insights | Podcast Overview

🎥 Watch: Overcoming Technology ADOPTION Challenges


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