CSM Practice - The Customer Success Podcast

Customer Success in SDK Software Companies

June 16, 2023 Irit Eizips & CSM Practice Season 2 Episode 22
CSM Practice - The Customer Success Podcast
Customer Success in SDK Software Companies
Show Notes Chapter Markers

In this podcast episode, join Binah's Director of Customer Success, Nir Cohen, as he dives into the world of customer success in SDK companies.

Discover how CSMs (Customer Success Managers) play a crucial role in guiding customers towards success with their SDK solutions.

Nir shares valuable insights and strategies, including:

Leveraging metadata collected from device activations and measurements of SDK services to predict trends and identify customer challenges in navigation.

Exploring the difficulties faced by SDK companies in maintaining high-touch relationships with customers due to limited usage data availability.

Gaining a deep understanding of customer needs and addressing them effectively and objectively.

Harnessing the power of Customer Success software to enhance engagement and implement successful strategies.

Coaching CSMs on effective communication skills to improve customer retention and satisfaction.

Maintaining regular contact with customers, monitoring project progress, and organizing meet-ups, both physical and virtual, to ensure customer success is achieved.

Tune in to this insightful podcast episode to gain a comprehensive understanding of customer success in the world of SDK companies and learn how to empower your customers with effective strategies.


Additional Resources

🎥 Watch: Defining the Customer’s Desired Outcome Using CUSTOMER DATA

📑 Read: Building a Proactive Data-Driven Customer Success Engagement

🎥 Watch: Customer Success – DATA, METRICS, and KPIs

🎥 Watch: How to Leverage Usage Data to Improve PRODUCT ADOPTION

🎥 Watch: Overcoming Technology ADOPTION Challenges

🎥 Watch: Data-Driven EXPANSION SELLING Strategy Framework

⏬  Infographics: Top 5 Tips for SDK Customer Success

⏬  Infographics:  Customer Metrics when Usage Data Doesn’t Exist


Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:

1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here

2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here

3. Connect with Us on LinkedIn for Growth — Looking to elevate your Customer Success? Connect with us on LinkedIn for engaging discussions and insights. Follow our page and reach out directly to start a conversation about your business needs. We're here to guide you toward success. Connect on LinkedIn


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