CSM Practice - The Customer Success Podcast
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
CSM Practice - The Customer Success Podcast
Customer Success in SDK Software Companies
In this podcast episode, join Binah's Director of Customer Success, Nir Cohen, as he dives into the world of customer success in SDK companies.
Discover how CSMs (Customer Success Managers) play a crucial role in guiding customers towards success with their SDK solutions.
Nir shares valuable insights and strategies, including:
Leveraging metadata collected from device activations and measurements of SDK services to predict trends and identify customer challenges in navigation.
Exploring the difficulties faced by SDK companies in maintaining high-touch relationships with customers due to limited usage data availability.
Gaining a deep understanding of customer needs and addressing them effectively and objectively.
Harnessing the power of Customer Success software to enhance engagement and implement successful strategies.
Coaching CSMs on effective communication skills to improve customer retention and satisfaction.
Maintaining regular contact with customers, monitoring project progress, and organizing meet-ups, both physical and virtual, to ensure customer success is achieved.
Tune in to this insightful podcast episode to gain a comprehensive understanding of customer success in the world of SDK companies and learn how to empower your customers with effective strategies.
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Additional Resources:
🎥 Watch: Defining the Customer’s Desired Outcome Using CUSTOMER DATA
https://bit.ly/3b8zZgp
📑 Read: Building a Proactive Data-Driven Customer Success Engagement
https://bit.ly/3Or0bB7
🎥 Watch: Customer Success – DATA, METRICS, and KPIs
https://bit.ly/3b3x20g
🎥 Watch: How to Leverage Usage Data to Improve PRODUCT ADOPTION
https://bit.ly/3benOyw
🎥 Watch: Overcoming Technology ADOPTION Challenges
https://bit.ly/3y6YW4U
🎥 Watch: Data-Driven EXPANSION SELLING Strategy Framework
https://bit.ly/3bgbpKw
⏬ Infogra
👉🏻 Whenever you’re ready...If you're an 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘊𝘚𝘔 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦, there are 3 powerful ways I can help you fast-track success while avoiding common pitfalls:
1️⃣ 𝙎𝙩𝙚𝙖𝙡 𝙈𝙮 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙘𝙘𝙚𝙨𝙨 𝙆𝙋𝙄 𝘾𝙝𝙚𝙖𝙩𝙨𝙝𝙚𝙚𝙩
Track key KPIs to boost CSM performance. Grab my cheatsheet to focus on metrics that matter—scale smarter & grow revenue. Click here to download.
2️⃣ 𝙅𝙤𝙞𝙣 11,000+ 𝘽2𝘽 𝙀𝙭𝙚𝙘𝙪𝙩𝙞𝙫𝙚𝙨 𝙖𝙣𝙙 𝙇𝙚𝙖𝙙𝙚𝙧𝙨
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3️⃣ 𝘽𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙤𝙧 𝙇𝙚𝙖𝙙𝙞𝙣𝙜 𝙖 𝘾𝙎𝙈 𝙏𝙚𝙖𝙢 𝙛𝙤𝙧 𝙩𝙝𝙚 𝙁𝙞𝙧𝙨𝙩 𝙏𝙞𝙢𝙚?
Building a CS practice for the first time doesn’t have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives build a proactive, high-performing CS team—without the guesswork & costly missteps of figuring it out alone. Learn more.
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