Scaling CS operations with process improvement 📈

Discover the secrets to enhancing customer experience and driving success in customer-oriented companies through the power of process improvement.

Join Pedro Candelas, in this exclusive podcast episode as he delves into the world of process optimization and continuous improvement.

In this insightful discussion, Pedro covers various topics on Process Improvement, including:

◾️Introduction: Learn more about Pedro Candelas, his Industrial Engineering background, and how it has influenced his skill in managing process improvement.

◾️Lean Customer Success Organization: Explore the significance of continuous process improvement, focusing on activities that add value, maintaining objectivity, and eliminating non-value-adding tasks.

◾️Steps to Eliminate Wastage: Learn effective strategies for addressing valueless issues in business process improvement, such as delays, over-processing, unnecessary movements, errors, and customer overload.

◾️Impact of Internal Process Improvement on Customer Experience: Discover how implementing Lean process improvement within a company contributes to creating value for customers.

◾️Elevating NPS through Improved Customer Processes: Understand the importance of internal management and collaboration, as well as objective assignment per process requiring improvement.

◾️Continuous Process Improvement: Uncover the benefits of breaking down processes, objective assignment, and monitoring progress to achieve ongoing process improvement.

◾️Applying Lean Process Improvement to Customer Experience: Learn how to identify value-adding, valueless, and business value-adding activities, allocate sufficient time, map the project, and document the future state in comparison to the current state.

◾️Successes: Explore the positive outcomes of continuous process improvement, including streamlined onboarding processes, enhanced customer retention, and reduced software utilization.

◾️Process Improvement Skills: Discover how continuous improvement practices contribute to better retention, efficient app management, and optimized processes.

Unlock the potential of process improvement and revolutionize your approach to customer success. Join Pedro Candelas in this eye-opening episode and take your customer experience management to new

👉🏻 Whenever you’re ready...If you're an 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘊𝘚𝘔 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦, there are 3 powerful ways I can help you fast-track success while avoiding common pitfalls:

1️⃣ 𝙎𝙩𝙚𝙖𝙡 𝙈𝙮 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙘𝙘𝙚𝙨𝙨 𝙆𝙋𝙄 𝘾𝙝𝙚𝙖𝙩𝙨𝙝𝙚𝙚𝙩
Track key KPIs to boost CSM performance. Grab my cheatsheet to focus on metrics that matter—scale smarter & grow revenue. Click here to download.

2️⃣ 𝙅𝙤𝙞𝙣 11,000+ 𝘽2𝘽 𝙀𝙭𝙚𝙘𝙪𝙩𝙞𝙫𝙚𝙨 𝙖𝙣𝙙 𝙇𝙚𝙖𝙙𝙚𝙧𝙨
I share strategic insights & practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Don’t navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies & driving serious impact. Click here to join.

3️⃣ 𝘽𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙤𝙧 𝙇𝙚𝙖𝙙𝙞𝙣𝙜 𝙖 𝘾𝙎𝙈 𝙏𝙚𝙖𝙢 𝙛𝙤𝙧 𝙩𝙝𝙚 𝙁𝙞𝙧𝙨𝙩 𝙏𝙞𝙢𝙚?
Building a CS practice for the first time doesn’t have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives build a proactive, high-performing CS team—without the guesswork & costly missteps of figuring it out alone. Learn more.

📌 Visit our Website - CSM Practice