CSM Practice - The Customer Success Podcast

What Service Packages look like when CHARGING for CS

May 12, 2023 Irit Eizips & CSM Practice Season 2 Episode 18
CSM Practice - The Customer Success Podcast
What Service Packages look like when CHARGING for CS
Show Notes

Looking to monetize your Customer Success services? Or maybe you already do and want to improve your strategies? Either way, you won't want to miss this podcast episode!

Join Adi Aloni, VP of Customer Success at Folloze, as she shares her expertise on creating successful customer success packages.

In this podcast episode, you'll get an inside look at:

◽️ Pricing levels of different packages for Folloze's Customer Success

◽️ Step-by-step overview of the customer success packages creation process

◽️ Handling pushback from customers when you first monetize and launch your new customer success packages

◽️ How to avoid a pushback from your SALES team when you  monetize your customer success

◽️ Key components to add to your Customer Success packages to ensure customer value and high opt-in rates

Don't miss out on this must-listen episode!


Additional Resources

📑 Blog: Charging for Customer Success Services

🎥 Video: Should You CHARGE for CUSTOMER SUCCESS?

🎥 Video: How should you CHARGE for CUSTOMER SUCCESS?

Download this Cheat Sheet: Step-by-Step Guide on How to Approach Charging for Customer Success:

📚 Donna Weber: Onboarding Matters


Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:

1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here

2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here

3. Connect with Us on LinkedIn for Growth — Looking to elevate your Customer Success? Connect with us on LinkedIn for engaging discussions and insights. Follow our page and reach out directly to start a conversation about your business needs. We're here to guide you toward success. Connect on LinkedIn


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