CSM Practice - The Customer Success Podcast

Want to be CUSTOMER-CENTRIC?

March 31, 2023 Season 2 Episode 14
CSM Practice - The Customer Success Podcast
Want to be CUSTOMER-CENTRIC?
Show Notes Chapter Markers

In this podcast episode, Jason Noble, VP Global Customer Success at Vinli, shares his expertise on how organizations can become more customer-centric and ensure that clients are always a top priority in all company processes, operations, philosophy, and mission.

Jason explains the importance of a customer-centric strategy in creating a positive customer experience for optimal customer satisfaction. He also addresses common questions such as:

What customer centricity is?
What are the typical issues non-customer-centric companies face, and
How to overcome the challenges in implementing a customer-centricity strategy.

If you're wondering how your organization can become more customer-centric, this episode is a must-lisen. Learn from Jason's experience and expertise in moving companies towards a customer-centric approach.

Don't miss out on the valuable insights and tips shared in this episode!

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Additional Resources

Infographic: 8 Key Steps in Becoming a Customer-Centric Organization
https://www.csmpractice.com/customer-centric-infographic

📑 Blog: Becoming a Customer-Centric Organization
https://www.csmpractice.com/becoming-a-customer-centric-organization/

🎥 Video: How to Be a Customer-Centric Organization
http://bitly.ws/cUAA

🎥 Video: Becoming a customer-centric organization: The roadmap [Webinar]
http://bitly.ws/cUB8

🎙 Podcast:  The Jasons Take on... Designing & Implementing Customer Success Strategies In Complex Organizations featuring Irit Eizips:
https://bit.ly/3LsRchv

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:

1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here

2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here

3. Connect with Us on LinkedIn for Growth — Looking to elevate your Customer Success? Connect with us on LinkedIn for engaging discussions and insights. Follow our page and reach out directly to start a conversation about your business needs. We're here to guide you toward success. Connect on LinkedIn

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Intro
About Jason
Customer-Centricity
Importance
Definition
Symptoms
Is it a Must?
Tactical Advice
Timeline
Key Players
Metrics