
CSM Practice - The Customer Success Podcast
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
CSM Practice - The Customer Success Podcast
Want to be CUSTOMER-CENTRIC?
In this podcast episode, Jason Noble, VP Global Customer Success at Vinli, shares his expertise on how organizations can become more customer-centric and ensure that clients are always a top priority in all company processes, operations, philosophy, and mission.
Jason explains the importance of a customer-centric strategy in creating a positive customer experience for optimal customer satisfaction. He also addresses common questions such as:
What customer centricity is?
What are the typical issues non-customer-centric companies face, and
How to overcome the challenges in implementing a customer-centricity strategy.
If you're wondering how your organization can become more customer-centric, this episode is a must-lisen. Learn from Jason's experience and expertise in moving companies towards a customer-centric approach.
Don't miss out on the valuable insights and tips shared in this episode!
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Additional Resources
⏬ Infographic: 8 Key Steps in Becoming a Customer-Centric Organization
https://bit.ly/49wOiEA
📑 Blog: Becoming a Customer-Centric Organization
https://bit.ly/3SYuEu8
🎥 Video: How to Be a Customer-Centric Organization
http://bitly.ws/cUAA
🎥 Video: Becoming a customer-centric organization: The roadmap [Webinar]
http://bitly.ws/cUB8
🎙 Podcast: The Jasons Take on... Designing & Implementing Customer Success Strategies In Complex Organizations featuring Irit Eizips:
https://bit.ly/3LsRchv
👉🏻 Whenever you’re ready...If you're an 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘊𝘚𝘔 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦, there are 3 powerful ways I can help you fast-track success while avoiding common pitfalls:
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3️⃣ 𝘽𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙤𝙧 𝙇𝙚𝙖𝙙𝙞𝙣𝙜 𝙖 𝘾𝙎𝙈 𝙏𝙚𝙖𝙢 𝙛𝙤𝙧 𝙩𝙝𝙚 𝙁𝙞𝙧𝙨𝙩 𝙏𝙞𝙢𝙚?
Building a CS practice for the first time doesn’t have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives build a proactive, high-performing CS team—without the guesswork & costly missteps of figuring it out alone. Learn more.
📌 Visit our Website - CSM Practice