What SALES SKILLS Are Relevant For Customer Success

In this podcast episode, Richard Harris shares some valuable insights on the essential sales skills that can help boost the success of customer success teams. 

As a customer success manager, it's crucial to have a solid understanding of these skills to ensure your team's effectiveness in driving customer satisfaction and loyalty.

During this session, you'll learn:

• How sales skills can be applied to customer success
• What sales skills are relevant to customer success managers
• When would be the best time to have sales training for your customer success team

So, if you're looking to enhance your customer success skills and take your team's performance to the next level, this episode is a must-listen.

Tune in to the full episode and discover the secrets to delivering exceptional customer experiences through the power of sales skills.

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Additional Resources:

📑 Blog: Importance of Customer Communication for Customer Success
https://bit.ly/3HAtU9h

📑 Blog: Expansion Selling: A Proactive Data-Driven Strategy Framework
https://bit.ly/3SJTxuz

🎥  Video: Who should own the Renewals and Upsells? Sales or Customer Success?
http://bitly.ws/cUAm

🎥 Video: SALES vs. CUSTOMER SUCCESS — Account Ownership
http://bitly.ws/cUAL

🎥  Video: Increasing UPSELL Revenues with CUSTOMER INTELLIGENCE Tools
https://bit.ly/3E9Y4hd

🎙 Podcast:  The Surf and Sales:  Modern Customer Success with Irit Eizips
https://bit.ly/3kt04rR

👉🏻 Whenever you’re ready...If you're an 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘊𝘚𝘔 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦, there are 3 powerful ways I can help you fast-track success while avoiding common pitfalls:

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📌 Visit our Website - CSM Practice

Chapters

• 0:00 Intro
• 3:37 Sales vs. CS
• 4:26 Key Questions
• 5:03 Sales Skills
• 7:03 Existing vs New
• 8:17 Touchpoint
• 10:30 Timing
• 11:35 Lifetime Value
• 12:16 More Resources!