CSM Practice - The Customer Success Podcast

What SALES SKILLS Are Relevant For Customer Success

March 24, 2023 Season 2 Episode 13
CSM Practice - The Customer Success Podcast
What SALES SKILLS Are Relevant For Customer Success
Show Notes Chapter Markers

In this podcast episode, Richard Harris shares some valuable insights on the essential sales skills that can help boost the success of customer success teams. 

As a customer success manager, it's crucial to have a solid understanding of these skills to ensure your team's effectiveness in driving customer satisfaction and loyalty.

During this session, you'll learn:

  • How sales skills can be applied to customer success
  • What sales skills are relevant to customer success managers
  • When would be the best time to have sales training for your customer success team

So, if you're looking to enhance your customer success skills and take your team's performance to the next level, this episode is a must-listen.

Tune in to the full episode and discover the secrets to delivering exceptional customer experiences through the power of sales skills.


Additional Resources

📑 Blog: Importance of Customer Communication for Customer Success

📑 Blog: Expansion Selling: A Proactive Data-Driven Strategy Framework

🎥  Video: Who should own the Renewals and Upsells? Sales or Customer Success?

🎥 Video: SALES vs. CUSTOMER SUCCESS — Account Ownership

🎥  Video: Increasing UPSELL Revenues with CUSTOMER INTELLIGENCE Tools

🎙 Podcast:  The Surf and Sales:  Modern Customer Success with Irit Eizips


Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:

1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here

2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here

3. Connect with Us on LinkedIn for Growth — Looking to elevate your Customer Success? Connect with us on LinkedIn for engaging discussions and insights. Follow our page and reach out directly to start a conversation about your business needs. We're here to guide you toward success. Connect on LinkedIn


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