In this podcast episode, Richard Harris shares some valuable insights on the essential sales skills that can help boost the success of customer success teams.
As a customer success manager, it's crucial to have a solid understanding of these skills to ensure your team's effectiveness in driving customer satisfaction and loyalty.
During this session, you'll learn:
So, if you're looking to enhance your customer success skills and take your team's performance to the next level, this episode is a must-listen.
Tune in to the full episode and discover the secrets to delivering exceptional customer experiences through the power of sales skills.
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Additional Resources
📑 Blog: Importance of Customer Communication for Customer Success
https://www.csmpractice.com/customer-communication-for-customer-success
📑 Blog: Expansion Selling: A Proactive Data-Driven Strategy Framework
https://www.csmpractice.com/expansion-selling-a-proactive-data-driven-strategy-framework/
🎥 Video: Who should own the Renewals and Upsells? Sales or Customer Success?
http://bitly.ws/cUAm
🎥 Video: SALES vs. CUSTOMER SUCCESS — Account Ownership
http://bitly.ws/cUAL
🎥 Video: Increasing UPSELL Revenues with CUSTOMER INTELLIGENCE Tools
https://bit.ly/3E9Y4hd
🎙 Podcast: The Surf and Sales: Modern Customer Success with Irit Eizips
https://bit.ly/3kt04rR
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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Connect with Us on LinkedIn for Growth — Looking to elevate your Customer Success? Connect with us on LinkedIn for engaging discussions and insights. Follow our page and reach out directly to start a conversation about your business needs. We're here to guide you toward success. Connect on LinkedIn
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