In this podcast episode, Guy Galon, provides valuable insights for those building their customer success team. He introduces the 𝐌𝐮𝐥𝐭𝐢-𝐟𝐚𝐜𝐞𝐭𝐞𝐝 𝐂𝐒𝐌 model, which outlines essential skills that CSMs should possess, such as:
Additionally, he identifies four CSM profiles based on experience and characteristics required for his team:
By listening to this episode, you will learn about the entire framework and gain insights into questions to ask when hiring each of the CSM profiles introduced in this model. Guy provides helpful tips on creating different customer success manager profiles, making the CSM hiring process more efficient and effective, and finding the right people for your team from traditional places.
If you are building a customer success team, this episode is a must-listen to improve your capacity planning and hiring process.
Listen to the full episode now!
⏬ Infographic: Four Key CSM Role Profiles you want to hire for!
⏬ Download the Guide: Multi-faceted CSM Model
📑 Blog: The Multi-Faceted CSM
📑 Blog: What is a Customer Success Manager?
📑 Blog: 3 Interview Tips for Hiring Customer Success Managers
🎥 Video: Steps in hiring the right customer success managers
🎥 Video: Recent trends in HIRING Customer Success Managers (CSM's)
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