With an impressive background in luxury and heritage retail, Jennifer Yoder decided to transition into the world of software as a Customer Success Manager at Crave Retail. There is so much to learn from her insights about retail and Customer Success.
In this podcast episode, Jennifer explains how Customer Success is manifested in retail and how these practices can be applied to a SaaS or a software company.
According to Jennifer, Customer Success exists in retail and emphasizes that SaaS companies can leverage the soft skills gained from luxury retail.
Watch this episode, Irit asks Jennifer about:
Transferable skills, experience, and methodologies
How much information is needed about the client, and how to acquire it
The importance of cross-functionally in these environments
Courses, tools and other resources that will come in handy
This episode is a comprehensive resource for retail professionals looking to transition into Customer Success.
Listen to the full podcast episode now!
📑 Blog: Customer Success Career Development:
🎥 Video: Steps in Hiring the Right CSM (Customer Success Manager)
🎥 Video: Hiring a First-Time Customer Success Manager
🎥 Video: 2021 Customer Success Manager Salary Trends
⏬ Download this Infographic: Four Key CSM Role Profiles you want to hire for!
⏬ Infographic:The 10 Skills of Highly Effective CSMs
Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Connect with Us on LinkedIn for Growth — Looking to elevate your Customer Success? Connect with us on LinkedIn for engaging discussions and insights. Follow our page and reach out directly to start a conversation about your business needs. We're here to guide you toward success. Connect on LinkedIn