From RETAIL to CUSTOMER SUCCESS: Career Change

With an impressive background in luxury and heritage retail, Jennifer Yoder decided to transition into the world of software as a Customer Success Manager at Crave Retail.  There is so much to learn from her insights about retail and Customer Success. 

In this podcast episode, Jennifer explains how Customer Success is manifested in retail and how these practices can be applied to a SaaS or a software company.

According to Jennifer, Customer Success exists in retail and emphasizes that  SaaS companies can  leverage the soft skills gained from luxury retail.  

Watch this episode, Irit asks Jennifer about:

• Transferable skills, experience, and methodologies  
• How much information is needed about the client, and how to acquire it
• The importance of cross-functionally in these environments
• Courses, tools and other resources that will come in handy

This episode is a comprehensive resource for retail professionals looking to transition into Customer Success.

Listen to the full podcast episode now!

◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️

Additional Resources:

📑 Blog:  Customer Success Career Development:
https://bit.ly/3OZzHcA

🎥 Video: Steps in Hiring the Right CSM (Customer Success Manager)
https://youtu.be/yvkihrENs28

🎥 Video: Hiring a First-Time Customer Success Manager
https://youtu.be/-dOY0FYqjpY

🎥 Video: 2021 Customer Success Manager Salary Trends
https://youtu.be/6mtxTuDGfNE

⏬ Download this Infographic: Four Key CSM Role Profiles you want to hire for!
https://bit.ly/4bUoxjc

⏬ Infographic: The 10 Skills of Highly Effective CSMs
https://bit.ly/4bWyWLe

👉🏻 Whenever you’re ready...If you're an 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘊𝘚𝘔 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦, there are 3 powerful ways I can help you fast-track success while avoiding common pitfalls:

1️⃣ 𝙎𝙩𝙚𝙖𝙡 𝙈𝙮 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙘𝙘𝙚𝙨𝙨 𝙆𝙋𝙄 𝘾𝙝𝙚𝙖𝙩𝙨𝙝𝙚𝙚𝙩
Track key KPIs to boost CSM performance. Grab my cheatsheet to focus on metrics that matter—scale smarter & grow revenue. Click here to download.

2️⃣ 𝙅𝙤𝙞𝙣 11,000+ 𝘽2𝘽 𝙀𝙭𝙚𝙘𝙪𝙩𝙞𝙫𝙚𝙨 𝙖𝙣𝙙 𝙇𝙚𝙖𝙙𝙚𝙧𝙨
I share strategic insights & practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Don’t navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies & driving serious impact. Click here to join.

3️⃣ 𝘽𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙤𝙧 𝙇𝙚𝙖𝙙𝙞𝙣𝙜 𝙖 𝘾𝙎𝙈 𝙏𝙚𝙖𝙢 𝙛𝙤𝙧 𝙩𝙝𝙚 𝙁𝙞𝙧𝙨𝙩 𝙏𝙞𝙢𝙚?
Building a CS practice for the first time doesn’t have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives build a proactive, high-performing CS team—without the guesswork & costly missteps of figuring it out alone. Learn more.

📌 Visit our Website - CSM Practice

Chapters

• 0:00 Intro
• 3:25 Customer Success In Retail
• 4:22 Transferable Skills
• 5:28 Retail Experience
• 6:44 Success Methodologies
• 8:01 Customer Experience
• 9:42 Customer Data
• 10:34 Customer Success
• 11:58 Transition to CS
• 13:26 Resources & Communities
• 14:58 Helpful Tools
• 17:02 Book & Other Recommendation