CSM Practice - The Customer Success Podcast

Top 10 CSM Skills Hiring Managers Look For

February 24, 2023 Irit Eizips & CSM Practice Season 2 Episode 9
CSM Practice - The Customer Success Podcast
Top 10 CSM Skills Hiring Managers Look For
Show Notes Chapter Markers

When seeking employment as a Customer Success Manager (CSM), it's important to possess a specific set of skills that would enable one to excel in the role. Hiring Managers typically look for candidates who display these skills.

During this podcast episode, the CEO & Founder of Mind Data, Sean Ruane highlighted several key skills as being critical for CSMs.

Effective communication is a major skill that CSMs must possess to succeed.

Another skill that would impress the  hiring manager is authenticity. Authenticity is more than just honesty. It is about being real and being your true self and is.

Next essential skill for a CSM is proactivity since they have to look at the wider picture and beyond that.

Also, crucial on the part of a CSM are high levels of curiosity, adaptability, organization, and readiness for changes in customer priorities.

Additionally, CSMs must be able to identify trends and outliers, hence the need for the ability to analyze data.

So, if you're considering a career in Customer Success, it's essential to possess these skills and be able to employ all these skills simultaneously because these are the skills that employers are looking for in potential candidates.

Listen to the full episode now!


Additional Resources

📑 Read: Customer Success Career Development

📑 Read: 3 Interview Tips for Hiring Customer Success Managers

🎥 Watch: HIRING a FIRST-TIME Customer Success Manager (CSM)

🎥 Watch: Four Key CSM Role Profiles you want to hire for!

🎥 Watch: INTERVIEW QUESTIONS To Ask CSMs When Hiring

🎥 Watch: Hiring the right customer success managers

🎥 Watch: Developing A CUSTOMER JOURNEY MAP For Customer Success

Infographic: Customer Success Manager Top 10 Skills

 Infographic: 2022 Global Customer Success Manager Salary Trends


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Top 10 Skills
Emotional Intelligence
Data Analysis
Specific Skills