CSM Practice - The Customer Success Podcast

CAREER CHANGE: From Non Profit to Customer Success

February 17, 2023 Irit Eizips & CSM Practice Season 2 Episode 8
CSM Practice - The Customer Success Podcast
CAREER CHANGE: From Non Profit to Customer Success
Show Notes Chapter Markers

Switching from a non-profit job to an entirely different industry can be a daunting task, but Liron Kreitman, the Senior Client Success Manager at Abrigo, has successfully made the transition. 

Liron's journey from a fundraising director in the non-profit sector to her current role as a Customer Success Manager at a software company is inspiring. She delves into the challenges she faced when making the transition, including learning a new industry, adapting to new work processes and systems, and building new relationships with customers.

In this podcast episode, Liron shares her personal experience and insights on what to consider when moving to a customer success role. She also shares some tips for individuals looking to transition into a new industry and how to make that career switch successful.

This episode discussed the following highlights:

◾️ Critical skills and experience required to succeed

◾️ Some insights into the customer success role 

◾️ Key factors one should consider before deciding to take the plunge

◾️ Some Tips when making the career move

◾️ Challenges that new customer success managers may face when entering the industry

◾️ Strategies for overcoming these challenges

In summary, this podcast provides a wealth of information and practical tips for those looking to transition into customer success. Liron's personal experience, insights, and recommendations will serve as a guide to help individuals successfully navigate the challenges of making a career transition.

Listen to the full episode now!


Additional Resources

📑 Blog: 3 Interview Tips for Hiring Customer Success Managers

🎥 Video: Time for Career Change? How to transition from Account Manager to Customer Success Manager!

🎥  Video: Hiring Hacks: How to better evaluate your candidates for a Customer Success Manager position

🎥 Video: Hiring a First-Time Customer Success Manager

 Infographic: Four Key CSM Role Profiles you want to hire for!


Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:

1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here

2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here

3. Connect with Us on LinkedIn for Growth — Looking to elevate your Customer Success? Connect with us on LinkedIn for engaging discussions and insights. Follow our page and reach out directly to start a conversation about your business needs. We're here to guide you toward success. Connect on LinkedIn


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