.jpg)
CSM Practice - The Customer Success Podcast
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
Podcasting since 2022 • 122 episodes
CSM Practice - The Customer Success Podcast
Latest Episodes
Why you should use AI to explain customer HealthScores
Can AI transform every phase of the customer journey? Sampoorna Dasgupta from IBM’s Chief Analytics Office, who reveals how AI and generative AI are revolutionizing customer engagement, adoption, and renewals at scale. With over 10 year...
•
Season 5
•
Episode 7
•
28:36
.jpg)
Digital Customer Success - A New Era of Engagement
How can you scale customer success without sacrificing quality?Marie Lunney, a seasoned expert in digital customer success, to explore the art of scaling customer success effectively. Marie shares her experiences and strategies from imp...
•
Season 5
•
Episode 6
•
37:23
.jpg)
How to Prove Value to Customers
Is your saas onboarding strategy leaving customer value on the table?Saood Shah reveals how value audits can transform your customer success strategy. Learn how to boost retention, accelerate ARR growth, and create a seamless handoff fro...
•
Season 5
•
Episode 5
•
32:58
.jpg)
The Role of Portfolio Customer Success Managers
How do top portfolio CSMs manage hundreds of accounts without losing the personal touch? Let's dive in to the role!Vitor Meira and Irit Eizips discuss the strategies behind managing hundreds of accounts using scalable techniques like dy...
•
Season 5
•
Episode 4
•
25:49
.jpg)
Cutting Churn with QBRs and Renewals: A Small Team’s Big Win
Mary discusses how her small but mighty team of 4 CSMs leveraged QBRs (Quarterly Business Reviews) and automated renewals to significantly reduce churn and increase efficiency. Mary shares her team's journey of implementing a customer success p...
•
Season 5
•
Episode 3
•
29:34
.jpg)