CSM Practice - The Customer Success Podcast
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
Podcasting since 2022 • 109 episodes
CSM Practice - The Customer Success Podcast
Latest Episodes
Optimizing Cross-Functional Customer Success Processes
Beth Fulton shows us how to optimize CS processes through cross-functional collaboration LIKE A BOSS! Learn the insider tips and tricks that can transform your team's efficiency and drive unprecedented growth in your customer success strategy.<...
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Season 4
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Episode 20
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25:21
Renewal Automation Leads to 15-Point Improvement in Retention Rate
Can renewal automation transform your customer success strategy and drive significant revenue growth? The answer is YES! In this insightful conversation with Sharon Shafran, VP of Customer Success and Operations at Emerson, we explore the journ...
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Season 4
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Episode 19
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32:34
Future of Customer Success: CEO Perspective on Metrics and Investments
Do you know what the future holds for customer success? In this episode of the CSM Practice Podcast, we find out the predictions for this crazy question from a CEO's perspective. Join Irit as she chats with You Mon Tsang, CEO of ChurnZero, abou...
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Season 4
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Episode 18
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31:42
Boosting CSM Efficiency Through Centralized Data Management
Centralizing customer data drastically improves CSM efficiency and trust in data. Matt Kaplon, Director of Customer Success at Indeed, shares practical strategies for reducing time spent on data retrieval, enhancing customer interactions, and d...
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Season 4
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Episode 17
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26:04
Increase Renewal Probability by 30% with Customer Health Scores!
How can improving customer health scores increase renewal probability by 30%? This is crucial for business executives as it directly impacts customer retention, revenue growth, and the ability to forecast churn. Understanding and leveraging hea...
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Season 4
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Episode 16
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28:20