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CSM Practice - The Customer Success Podcast
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
Podcasting since 2022 • 128 episodes
CSM Practice - The Customer Success Podcast
Latest Episodes
From Metrics to Meaning: How Data Stories Save Accounts
Are your traditional usage metrics failing to prove your product’s value? Creating data stories could save your accounts!In this interview, Robin Leathers shares her groundbreaking approach to leveraging usage data creatively. Learn how...
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Season 5
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Episode 13
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30:42
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Lessons from a Customer Success Professional for Higher CSAT
What’s the secret to a 33% CSAT boost?Irit Eizips sits down with Daniel Oberes, Head of Operations at Snappr, to uncover how he redefined their customer success strategy. With a proven track record of transforming businesses, Daniel sha...
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Season 5
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Episode 12
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26:00
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Building Success Plans Your Customers Can’t Live Without
What makes a success plan truly impactful? Jason Seals, a Director of Customer Success, uncovers the magic behind creating success plans that excite customers, drive value, and boost net retention rates. Learn how to move beyond ba...
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Season 5
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Episode 11
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36:54
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Handwritten Notes: A Simple Way to Make Customers Feel Valued
What if a simple handwritten note could turn a frustrated customer into a lifelong advocate? In this interview, David Wachs, the founder of Handwrytten, a company revolutionizing how businesses connect with customers through person...
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Season 5
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Episode 10
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20:49
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From Cost Center to Profit Center - Transforming CS Teams
Is your Customer Success team leaving money on the table?Meet Marija Skobe-Pilley, an award-winning Customer Success expert, podcast host of Women in Customer Success, and co-founder of a thriving fractional CS consultancy. In this epis...
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Season 5
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Episode 9
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31:34
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